Terms & Conditions

** Cancellation due to Covid 19**

If you reside in an area that is in lockdown at the time of your stay, or equally if Cromarty is in lockdown, there will be no cancellation charge.

If you or a member of your household has tested positive for Covid 19 with 14 days of your stay, there will be no cancellation charge.  If you are self isolating due to possible contact with the virus, you can move your booking free of charge within a 6 month period.

For all other reasons, normal cancellation charges apply

 

We are not registered for VAT therefore all prices shown due not include tax.

Booking Deposit:  A deposit of the first night's stay is required and the balance is payable at the end of your stay.

Payment methods accepted: Cash, Visa, Mastercard and Paypal.

Children: We have no family rooms  and we do not normally accept children under the age of 5. Our Urquhart room is able to accommodate one fold down bed and we are happy to accept one child over 5 at a cost of £20 extra per night which includes breakfast.

Sorry, we do not accept pets except for Assistance Dogs.

Smoking is not permitted.

Check in time: 4pm-6pm  If you plan to arrive later please let us know.

Check out on day of departure: 10.30

Cancellation: If you cancel your booking we reserve the right to retain the deposit paid.  If you cancel your booking within 14 days we reserve the right to charge for the whole booking, and may offer a partial refund based on rooms we have been able to relent. If, after your arrival, you choose to curtail your stay and leave before the end of the full duration of your booking we may charge you an amount up to the full balance for your full booking as reimbursement for any nights when the accommodation cannot be re-let to other customers.  We recommend you take out travel insurance.

No Shows: The full amount of your stay will be charged.

Tariff: We reserve the right to vary the tariff at any time.

Latest News

Excited and Nervous

After nearly four months we are open again ! I can't wait for guests old and new , to see all the work that has happened here during lockd Full Story...

Love them or hate them

The Cromarty Firth has been a transient home for oil rigs since the 1970s. They aren't drilling, just having a rest before their next trip.&nb Full Story...

Winter Offer

BOOK DIRECT !

Winter Breaks - chill out in the Highlands with a  20 % discount  November - January- book online or call 01381 600394

 

VEGETABLE GLYCERINE SOAP

EMAIL info@thefactorshouse.com to order.

I have always made soap for guests and I'm now selling it online. Made with essential oils and natural ingredients. The following is now available to post out - Rhubarb and Rose, Bergamot and Camomile, Lime Basil and Rosemary, Sweet Pea Heather and Rose, Grapefruit  Lemongrass and Coconut, Orange and Cinnamon Bark and Naturally Antiviral - Peppermint, Rosemary and Basil. £19 for 5 bars including p&p. Email  info@thefactorshouse.com

GIFT VOUCHERS

Presented in a Cromarty card painted by local artist Sheenagh Harrison . Vouchers available for £25, £50 or a 1 night stay for two including Prosecco afternoon tea on arrival and breakfast £150.

 

BEST PRICES ALWAYS WHEN YOU BOOK DIRECTLY!

You can book online ( not vouchers) with the icon at the top of the page, email info@thefactorshouse.com or please ring 01381600394 as we are happy to chat with you too!

 

 

 

 

 

 

 

 

  • Scottish Tourist Board - 5 star GOLD bed and breakfast
  • AA - 5 star guesthouse accommodation
  • AA hospitality awards 2014-2015
  • Scotlands best B&B accommodation
  • AA breakfast award winning accommodation 2015
  • Scotland's Taste Our Best
  • Cyclists welcome - Visit Scotland
  • Walkers Welcome - Visit Scotland

The Factor's House Denny Road, Cromarty IV11 8YT Scotland IV11 8YT

Tel: +44 (0) 1381 600394

Email: