Terms & Conditions

We are not registered for VAT therefore all prices shown due not include tax.

Booking Deposit:  A deposit of the first night's stay is required and the balance is payable at the end of your stay.

Payment methods accepted: Cash, Visa, Mastercard and Paypal.

Children: We have no family rooms  and we do not normally accept children under the age of 5. Our Urquhart room is able to accommodate one fold down bed and we are happy to accept one child over 5 at a cost of £20 extra per night which includes breakfast.

Sorry, we do not accept pets except for Assistance Dogs.

Smoking is not permitted.

Check in time: 4pm-6pm  If you plan to arrive later please let us know.

Check out on day of departure: 10.30

Cancellation: If you cancel your booking we reserve the right to retain the deposit paid.  If you cancel your booking within 14 days we reserve the right to charge for the whole booking, and may offer a partial refund based on rooms we have been able to relent. If, after your arrival, you choose to curtail your stay and leave before the end of the full duration of your booking we may charge you an amount up to the full balance for your full booking as reimbursement for any nights when the accommodation cannot be re-let to other customers.  We recommend you take out travel insurance.

No Shows: The full amount of your stay will be charged.

Tariff: We reserve the right to vary the tariff at any time.

Latest News

COVID 19

COVID 19 UPDATE Any deposit you have paid for accommodation between April and May can be transferred to another booking in the next 12 months. To e Full Story...

New Cinema in Cromarty

As featured on the news !An amazing 35 seat cinema is the latest addition to the amazing places to visit in Cromarty Open to everyone ,comfy armcha Full Story...

Special Offers

VEGETABLE GLYCERINE SOAP

I have always made soap for guests and I'm now selling it online. Made with essential oils and natural ingredients. The following is now available to post out - Rhubarb and Rose, Bergamot and Camomile, Lime Basil and Rosemary, Sweet Pea Heather and Rose, Grapefruit  Lemongrass and Coconut, Orange and Cinnamon Bark and Naturally Antiviral - Peppermint, Rosemary and Basil. £19 for 5 bars including p&p. Email  info@thefactorshouse.com

SPRING OFFER

10% off any gift voucher purchased in April and May - lasts for 12 months and a great present for when we can all travel again

BEST PRICES ALWAYS WHEN YOU BOOK DIRECTLY!

You can book online ( not vouchers) with the icon at the top of the page, email info@thefactorshouse.com or please ring 01381600394 as we are happy to chat with you too!

 

 

 

 

 

 

 

 

  • Scottish Tourist Board - 5 star GOLD bed and breakfast
  • AA - 5 star guesthouse accommodation
  • AA hospitality awards 2014-2015
  • Scotlands best B&B accommodation
  • AA breakfast award winning accommodation 2015
  • Scotland's Taste Our Best
  • Cyclists welcome - Visit Scotland
  • Walkers Welcome - Visit Scotland

The Factor's House Denny Road, Cromarty IV11 8YT Scotland IV11 8YT

Tel: +44 (0) 1381 600394

Email: